CIC: How to complain to councils

All this week, Liberal Conspiracy will finish reviewing the Communities in Control White Paper launched by Hazel Blears recently.

Chapter Six of the Communities in Control White Paper is entitled “redress” and details proposals about what should happen when the public aren’t happy with a service.

The chapter’s introduction starts with the suggestion that the country is not in the bad old days of “wait of many weeks for a phone to be installed” and follows up with three statistics, one in five people complain to their council every year, only 34 percent of those people are happy with how that complaint is dealt with but 55% of people believe this service is better than what they receive from the private sector.
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