How prisoners are missing trials because the service company fails to produce them


4:43 pm - August 12th 2013

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by Maeve McClenaghan

Prison van
(Image: Shutterstock Prison Van)

In early July staff of Serco, a service company, were transporting a female defendant the 38 miles or so from HMP Holloway London to Basildon crown court in Essex. The defendant was securely locked in the back of a Serco van. But when they arrived at the court the guards found they did not have the keys to let her out of the vehicle, and so could not get her to her place in the dock.

The guards and prisoner set off back to London for the keys. Realising that with a two-hour round-trip they would not make it back to the court on time, the judge let the court rise for the day.

New analysis of government figures shows the number of crown court trials being stopped and re-started because the prison escort fails to produce the defendant is on the rise. The company with the worst delivery rate is Serco.

A growing problem

In the first quarter of 2013 the rate at which crown court trials were declared ineffective because the defendant was not produced by the prison escort service rose by 75% compared to 2012.

Between January and March this year fourteen crown court trials, involving full juries, were stopped and had to be re-scheduled because of failures by companies contracted to deliver defendants to court. This equates to more than one trial a week. Many more were delayed until later on the scheduled day.

Last year, in the same quarter 8 trials had to be stopped and restarted. For all of 2012 31 crown court trials had to be stopped and restarted because of prison escort problems.

The rate of trials failing in London is higher than in other areas. Half of all the trials that were declared ineffective due to problems with the prison escort service, were in London crown courts. But trials in London crown courts account for just 18% of all crown courts cases in England and Wales. This suggests the problem is disproportionate in the capital.

The company contracted to deal with escorting prisoners in the London courts is Serco.

In 2011 the Ministry of Justice awarded Prisoner Escort and Custody Services contracts for four areas across England and Wales. Geo Amey secured three of the areas, while Serco won the contract for London and the East. The MoJ estimated the out-sourced work would save the department £261m over seven years.

The companies are responsible for all inter-prison transfer excluding the movement of Category A prisoners, which are managed by the Prison Service.

As Serco notes on its website, its contract ‘includes many of the most high profile courts in England & Wales, including the Royal Courts of Justice, the Central Criminal Court and Westminster Magistrates’ Courts.’

The MoJ does not record how many of the figures were Category A prisoners, and therefore the responsibility of the Prison Service.

The Bureau has spoken to a number of barristers who complain of Serco failing to produce prisoners on time and even times when the company delievered defendants to the wrong courts.

In early July a defendant being held in remand was due at a plea hearing at which he would plead guilty or not guilty. But his transfer from Pentonville prison to Chelsmford crown court was problematic. The defendant had a prosthetic leg and, according to his barrister, Serco had trouble locating a suitable vehicle to transport him in.

In the end the defendant arrived six hours late by which time the judge had given up and re-listed the hearing for three weeks. That meant another three weeks in custody before pleading for the defendant.

‘We do see a lot of delays, and judges and juries are often left waiting for prisoners,’ the defendant’s barrister, who wished to remain anonymous, explained. ‘It has always been an issue but you would have thought when it was privatised things would have gotten better,’ he added.

In 2012/2013 the MoJ spent £131,765,033 on prison transit, an decrease of 19% on the 2010/2011 spend.

The MoJ explained that the numbers involved in trial stoppages are small in relation to the overall number of offenders moved. It also pointed to bad weather during the start of 2013 as a reason for the increased failure rate.

Victoria Colloby, Secure Transport Director at Serco told the Bureau: ‘Serco’s priority on the Prisoner Escorting and Custody Service (PECS) contract is to provide a high quality service at all times which is safe, secure and punctual. Our performance is measured by the Ministry of Justice against a comprehensive range of specific indicators.’ The company added that its does not measure its performance against the MoJ’s ineffective trial figures.

Prison complaints

Prisons are also logging concerns with the Serco transport system. The Independent Monitoring Board (IMB) for HMP Pentonville noted in their 2011-12 report that,There have been some recurring problems with the Serco contract for the transfer of prisoners. This affects the efficiency of the Reception process. At times there has been bunching of Serco vans outside Reception, leaving prisoners to wait in them for longer than is desirable. Sometimes the vans arrive very late, due to there being too few vans to bring prisoners from the courts until the end of the day.’

Wormwood Scrubs Prison also noted problems with Serco, as recorded in the IMBP’s 2012 report. The report found, ’The court and inter-prison service run by Serco leaves much to be desired. Prisoners are often kept in court cells for hours due to a lack of vehicles and delivered to the prison well into the evening often unfed. Inter-prison transfers often do not take place as arranged. Nor is the prison regularly notified of no-shows.’

The report mentions cancellations and over-crowding of vehicles are serious issues in the transfer system. According to the report prisoners can be driven round for hours as various prisoners are picked up and dropped off. The vans supply only water, and not food. Toilet stops happen every two and half hours, otherwise prisoners can use an on-board potty with a type of cat litter. A situation the IMBP board finds ‘unacceptable’.


This was originally posted to TBIJ

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Reader comments


I am an old liberal fart so I simply cannot understand why/how private companies are contracted to incarcerate and transport prisoners.

In the old fart ‘state’ definition of powers — legislature, judiciary and executive — executive handles prisoners directly. Executive should not hand them off to a private company, because executive is responsible for how prisoners are treated.

If the boss, or an employee accountable to the boss, is not ‘present’, the boss is not in control. Citizens strive to keep the boss, Home Secretary or a nomark underling, under control.

Often when a private company impinges on the liberty of a citizen, they act under permit from the Home Secretary or Acts of Parliament. Identify all permissions, and either scrap ’em or make it clear what coppers etc are supposed to do.

Sub-contracting state power should not be an option. Either a direct state employee uses state power, or nobody does.

From OP: “At times there has been bunching of Serco vans outside Reception, leaving prisoners to wait in them for longer than is desirable. Sometimes the vans arrive very late, due to there being too few vans to bring prisoners from the courts until the end of the day.”

That is just managerial incompetence, contempt for prisoners, accepting that the company should not have been doing the job. And acknowledging that a government body might have messed up the job.

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If they are trained in handcuff use they should submit a tender to the MoJ.


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