A4e worse than useless, according to leaked figures


12:22 pm - October 25th 2012

by Don Paskini    


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Channel 4 News yesterday reported on the performance of welfare to work company A4e, based on performance figures from their first year of a lucrative government contract. The figures reveal quite how atrociously the company has performed.

A4e managed to help 3,400 out of more than 93,000. This is a success rate of under 4%. This is even more pathetic when as, according to the government’s analysis, around 5% of people referred to the Work Programme would have found and sustained work with no government support over the time period covered. In other words, A4e provided a ‘service’ which had worse outcomes than if they had done nothing at all. In one office in South London, only eight people were supported to find sustainable work over a nine month period.

In total, A4E has received £45,893,535 from DWP, mostly from the initial attachment fees. The cost to the taxpayer per job outcome so far is £13,498.

This is an indictment of the government’s Work Programme and the process which led to A4e being selected to receive massive contracts.

This isn’t just a failing on the part of the present government and of A4e, however. Given their pitiful performance, and the past evidence of fraud and criminal activity, A4e should have been found out years ago. Yet during Labour’s time in office, they were able to secure contract after contract, and rake in millions to deliver services where the outcomes required were very much less demanding than those required by the Work Programme. This waste of public money is an absolute scandal and one which must never happen again.

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About the author
Don Paskini is deputy-editor of LC. He also blogs at donpaskini. He is on twitter as @donpaskini
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Reader comments


Agreed.

Their appalling former Chief Executive should be investigated for the fraud that has been perpetrated along with all the bent politicians and supine civil servants responsible for setting up these dreadful contracts.

The DWP is a disgrace.

Agreed.

Furthermore, any contracts which they currently have should be cancelled immediately, or if that proves legally costly people should be allowed to refuse to attend their courses, on the basis that they seem to have a negative effect on people’s ability to get work.

I used to volunteer for a charity which lost its New Deal contract to A4e because it *only* found work for 38% of its clients. Two of the staff were TUPE’d over to A4e – one resigned after less than a day, horrified by the culture she found there…

Surely they should be paid by results – only help 4%? Only get 4% of their payment. Simples.

I Saw that Channel 4 news with Harrison whinging about how she was an entrepreneur and we should be nice to her. Entrepreneur , my ass. Just another individual living off the state. Once again socialism for the rich.

Don’t you just love these new Marie Antoinette pretend entrepreneurs. Living off the state. Lecturing to the poor, while stashing millions into their bank accounts.

IDS is a great snake oil statesman for the message of how wrong living off the state is. I mean, his father was in the military, he went to a navel school.ALL PAID FOR BY THE STATE. Then he joined the military, and then retired with no doubt a military pension. ALL PAID FOR BY THE STATE. Then he went into the private sector. Oh dear the private sector job was working for an arms manufacturer selling his wares to the state. And then he became a politician with a salary, expense account, and a gold plated pension ALL PAID FOR BY THE STATE.

But it is so wrong to live off the state.

“Surely they should be paid by results ”

They were – it’s just the bar has been set so low, and the fees so high, that doing anything has been enough to get some payment. If the economy had been better, A4e could easily have seen 10% of its ‘clients’ get jobs (despite them rather than for them) and seen its profits sour.

Now if only there was an organisation capable of investigating and exposing examples of taxpayers money being wasted……..

6. Chaise Guevara

@ 5 Planeshift

“Now if only there was an organisation capable of investigating and exposing examples of taxpayers money being wasted……”

Heh.

Pagar @ 1

The DWP is a disgrace

Seriously dude, you need to think this shit through. The DWP are not the problem here, the Labour Party and it’s obsession with the so called ‘private sector’ is the problem.

These private sector fetish people are the problem, as if uttering the words ‘private sector’ and suddenly everything will be okay.

Well there is 43 million quid paid into the coffers of a parasitic organisation to provide a service that we cannot possibly measure objectively and the private sector took the money and fuck off? Who would have thunk it? It turns out that the private sector are only interested in profits and care zero for their ‘clients’, well imagine that.

” The DWP are not the problem here”

I’d say they are certainly part of it.

One of their former heads was recently quoted arguing that the pension should be conditional on retired people doing voluntary work. Elsewhere their press officers have more than done enough to demonise disabled people under successive governments. And when you go further down the food chain to their staff responsible for face to face interactions, a not insignificant number of them act like little hitlers.

That is before we get into the scandalous lack of competence that sees several thousand people every month simply relying on food banks due to admin errors that leave them without their entitlements.

Having worked in the DWP I know full well that the prevailing culture is one that accepts the ‘scroungers’ rhetoric, with all levels of responsibility wondering how, exactly, this claimant who’s form is sat in front of them, managed to get their GP to lie about their condition for them.

@ 7 Jim

The DWP are not the problem here, the Labour Party and it’s obsession with the so called ‘private sector’ is the problem.

The reason the Labour Party had it’s obsession with the private sector was because the archaic, monolithic Government departments were so useless- full of jobs worth pen pushers unable to get a meaningful job themselves.

What they didn’t realise was that these idiots were even incapable of sensibly outsourcing the work they were supposed to be doing!!!!!

People don’t need “help” from government to find jobs they just need it to get out of the way. The whole “back to work” sector is parasitical.

The biggest so called scrounger is Harrison herself, and the current top brass. Living the high life off the state.

Get used to it though. We can look forward to the same thing in our hospitals, and NHS soon.

The rich elites see all the tax payers money and they want to get their snouts in the trough. Hence Murdoch getting into Education. Now there is an oxymoron. The man who has done his up most to dumb down will be running our schools if Joe 90 Gove gets his way.

@10. pagar: “What they didn’t realise was that these idiots were even incapable of sensibly outsourcing the work they were supposed to be doing!!!!!”

A4e should not be doing the job, Pagar. I’m appalled that you think that a privately owned company should be allowed to judge citizens: that people looking for jobs are determined for effort by an unaccountable body?

@ Charlieman

“A4e should not be doing the job, Pagar. ”

I agree. There is no job to be done. We should have a Citizens Basic Income.

Pagar @ 10

That is just self serving nonsense because New Labour set the criteria of the outsourcing and the terms of reference for these outsourced companies objectives, not the civil service. Had the civil service been responsible for outsourcing the work, the bar would have been set so high that no company would have touched it with a barge pole.

However, given that New Labour are rather touchingly naïve when it comes to the perniciousness of capitalism and the ‘people’ that run the greediest sectors within it, the taxpayers and the victims of A4E, ATOS and the like get royally shafted.

Further proof, as if were needed, that capitalism and the running of the State are incompatible. A microcosm of Thtcherite Britain.

Some, New Labour Tory has divested responsibility of the running of policy to a completely unaccountable, unfettered and amoral capitalist, who fucks up and takes a wedge of money in the process. Once the truth is out, the minister has buggered of and untouchable, the greedy capitalist’s contract is bullet proof. To add salt into the wounds, the ministers involved has had the bare faced check to join the boards of these outsourcing, snout-filling troughers in the first place.

I am against capital punishment, but fuck me there are surely enough bullets and a long enough wall for these cunts?

@ Jim

Yes, maybe you’re right and the DWP is efficient after all.

This is certainly very encouraging.

“Mark Simpson, an investigator for the Department for Work and Pensions, said: ‘This case shows how criminals determined to cheat the benefits system have nowhere to hide when the different branches of the Government come together.”

Well said!!!

They only got away with £4 million……..

http://www.dailymail.co.uk/news/article-2223272/Ugandan-family-created-100-children-claimed-suffer-HIV-4million-benefit-fraud.html?ICO=most_read_module

Pagar @ 15

Yes, and a drop in the ocean compared to the amount stolen by private sector companies selling PPI. That scandal being uncovered by the public sector, thank god.

When you think about it 4 million is about 10% of the amount A$E have swindled out of the system, yet there will never be any hope of recovering a single penny from those parasites.

@ Jim

When you think about it 4 million is about 10% of the amount A$E have swindled out of the system, yet there will never be any hope of recovering a single penny from those parasites.

Agreed.

We’ll never get our money back from either set of parasites.

Pagar @ 17

The difference is that those people who took four million quid in fraud have been convicted, nobody condones those actions. 43 million stolen from the coffers and that is ‘legitimate’ because that was free money given to the private sector for idealogy. The minister of the day will sign another contract of the same kind, perhaps even the same comany, because he/she is wedded to a system that has failed and seen to have failed.

@4

Excellent post Sally.

pagar: “What they didn’t realise was that these idiots were even incapable of sensibly outsourcing the work they were supposed to be doing!!!!!”

I think possibly they did realise that – I mean, this epidemic of PFI-style outsourcing wouldn’t employ nearly so many lobbyists and political consultants (read: former ministers) if it wasn’t so profitable.

Even the Tories criticised PFI for being a heinous waste of public funds when in opposition. So they do know the problem exists. Yet now they are in power, it continues just the same…

21. So Much for Subtlety

9. Cylux

Having worked in the DWP I know full well that the prevailing culture is one that accepts the ‘scroungers’ rhetoric, with all levels of responsibility wondering how, exactly, this claimant who’s form is sat in front of them, managed to get their GP to lie about their condition for them.

So the people who have to deal with the unemployed day in and day out think the Daily Mail is right? How interesting. But what does someone with no first hand experience think?

So the people who have to deal with the unemployed day in and day out think the Daily Mail is right?

Not exactly, those that do make up that work culture tend to have read all the stories about benefits scroungers prior to even being old enough to have a job at the DWP. As such when the majority of their work involves processing claims from people who aren’t putting it on they instead resort to conspiracy theories to explain everything. Apparently, if you believe those theories, the nation is riven with GP’s who will happily lie to get people DLA they don’t deserve, and teams of ex-decision makers roam around like mercenaries hiring out their knowledge (presumably quite cheaply) to scrotes to help get them onto DLA with little to no checks. There’s also those who take their job seriously and who give a shit, but they’re the older generation on the way to retirement.

Meanwhile the fraud offices make no illusions as to how fraud is mainly achieved – by stealing the NI details of deceased children and exploiting a bureaucratic blind spot in the system. (I would be shocked if that didn’t play a part in the exploits linked by pagar @15)

23. Chaise Guevara

@ 22 Cylux

To add to that, I’m guessing that there are aspects of working at the DWP that might make you worry you’re doing the wrong thing. One way of dealing with that is to create a worldview where what you’re doing is right: for example, if you stop someone’s benefits, they must have deserved it.

And presumably some people DO obviously deserve it, and those cases are easy to generalise from.

Also, it’s hardly the only place where such an attitude exists. Most places I’ve worked – even where the staff have generally been nice – there’s been a tendency to take an unkind view of your direct clients, whether that means customers in a shop, people on an agency’s books, other members of staff that you do work for, whoever. A certain number of those clients will make your life difficult, and that leads to generalisation.

For example, I’d be willing to bet that call centre staff take a dimmer view than usual of people who use call centres.

The Bank of England`s Monetary Policy Committee has been publishing the minutes of its monthly meetings since June 1997, they are VERY REVEALING about the role of unemployment – here`s what they said about which was the “best” type of unemployment for exerting “downward pressure on earnings”:
http://www.bankofengland.co.uk/publications/minutes/Documents/mpc/pdf/1997/mpc9712.pdf

A41 The relationship between unemployment and earnings was then considered: in particular, did short-term unemployment exert more downward pressure on earnings than long-term unemployment?

A43 Whatever the reason, the implications for the effect of long-term unemployment on wage pressure were the same: when the proportion of long-term jobless was high, for a given level of total unemployment, workers would probably realise that they could not be replaced so easily, and hence that their bargaining strength was higher.

A44 The empirical evidence in general supported a more powerful role for short-term unemployment in putting downward pressure on wages. Some studies suggested that only short-term unemployment mattered. But recent Bank research had suggested that, although short-term unemployment was more important, the potential downward effect of long-term unemployment on wages should not be disregarded.
END OF EXTRACT

So the truth is the long term unemployed don`t exert enough downward pressure on wages – that`s the role of the unemployed under neoliberal capitalism. More can be read here:
Don`t take my word for it, just check out the links!

http://thetruthaboutunemployment.wordpress.com/2012/09/17/what-causes-unemployment-2/

25. John P Reid

ian duncan smith has said couples with more than 2 children should lose their benefits for further children benefit, But hat If A Man has two children divorces marries another Woman who’s got no Kids and then has another that couple haven’t had a third and if you take into account that it’s the woman’s first law of averages it would count as a second child, then there’s those who have one child and second time have twins, and what if they had a job and lost it.

Just for the record, I don’t think I’ve ever seen so much self-serving, ignorant, agenda-driven, made-up crap about the DWP in my life.

You buggers haven’t got the first fucking clue about what it’s like to work there, what the “rank and file” think about the policies forced upon the organisation from the top, or about who is responsible for the likes of A4E getting their snouts in the trough.

I expect this sort of pig-ignorant, dishonest Daily Mail reader shite from the likes of Pagar, but the rest of you..?

22 Cyclux
I’ve yet to come across a GP that will help you when you apply for DLA. They seem to be totally paranoid.

When i applied for early retirement from a deferred pension, i had to give my permission to allow a doctor to access to my medical records. My own GPs would not give my previous employers any information.

28. Kevin Etheridge

I was put on a work programme not A4E but another provider just as useless EOS the service i got of them was a total scandal they wanted me to lie on my C/V (add something that i had not done before) they looked at my personal e-mails and spied on my job search (as if i was happy been out of work living on £68 a week) i`m in work now and i had no help from them to find it but they will still claim money and say they found me the job.
This work programme scheme is a total scam taxpayers money going to a private company and this co-alition goverment say there is no money a total farce.

pagar says

Their appalling former Chief Executive should be investigated for the fraud that has been perpetrated along with all the bent politicians and supine civil servants responsible for setting up these dreadful contracts.

Keith says

You buggers haven’t got the first fucking clue about what it’s like to work there, what the “rank and file” think about the policies forced upon the organisation from the top, or about who is responsible for the likes of A4E getting their snouts in the trough.

I expect this sort of pig-ignorant, dishonest Daily Mail reader shite from the likes of Pagar, but the rest of you..?

Ehh???

I’m on you side, mate!!!

@ pagar, Cylux, Keith
The DWP is not a uniform monolith. I’ve been made redundant twice (the first time my job had shrunk, the second I got the push because my colleague who actually was redundant was much cheaper than I and if I’d sued the legal cost would have bust the company and put my mates out of work too). The first time: my sort of jobs are in London & Edinburgh, not locally – yeah, we understand do you want some help with your CV? I’ve got some temp work – right sign on for the weeks you earn less than £50 and off for those you earn more. Second time “what have you done to find work? Let me see your CV? You MUST check all the jobs on our board (there was only one wanting a man who didn’t have a HGV licence, obviously aimed at unqualified school-leavers) and the local rather than job ads in the relevant national newspaper and professional journal. Why haven’t you found any work yet – Er, I got a temp job that lasted a week starting my first day unemployed, I’ve picked two more temp jobs, that’s why I signed off twice: he hadn’t read the file. I’m sending you for an interview – half the time the interviewer didn’t turn up, but when he did he apologised and subsequently found that DWP had got my payments wrong.
Needless to say the first experience was under the Tories and the second was New Labour.

Agree with almost everyone, we don’t need this crap, and I truly believe the majority of people want to work, we just can’t find anything suitable, at this time.

“Ah well, suitable, you just don’t want to take jobs that you feel aren’t worth your time”

Partly correct, I’ve just been magically cured by ATOS, but, unhelpfully, *I* still feel my depression and anxiety exists, so I’m looking for voluntary and part time work, to build up to returning to full time work, and I also feel I have to be careful in what I do, as I feel the retail sector is part of the reasons I ended up sick in the first place.

However, I’ve now found out that while I’m ‘allowed’ (yes, allowed) to do voluntary work, and part time work, none of it counts for anything, and I have to drop everything to get full time work.

I’d also have to quit the 3 hours a week of further education I’m doing to improve my chances of work, if it is found that it interferes with a job, which means I’d lose what was paid to go on the course.

On top of all that, we’re now expected to do 20 hours a week of ‘job searches’, rising to 35 or more when Universal Credit lands.

I think it’s GOOD that we’re encouraged to look for work and apply for jobs. However, in a stagnant job market, does enforcing 35 hours a week not just make people apply for jobs they can’t do, wasting the time the DWP, the jobseeker, and the employers all at once, just for the singular ‘benefit’ of making sure the jobseeker is regularly reminded that he’s worthless?

Honestly, 20 hours a week at the moment is destroying my morale, as I’m quite capable of reading all the local papers and checking a wide range of job sites in an hour or two a day. An arbitrary limit just means I have to waste my time doing ineffective things that sap my will to engage in jobhunting.

Lastly, I will say that charitable organisations have been far more useful in helping with jobhunting than anyone else.

Perhaps we should look at those who want to help, not at those who want to be paid to harrass people?

@ Keith
“Lastly, I will say that charitable organisations have been far more useful in helping with jobhunting than anyone else.

Perhaps we should look at those who want to help, not at those who want to be paid to harrass people?”

Well said. Actually it was one of my professional bodies, rather than a Charity as such, that helped me find work but that one did have an ethos nearer to a Charity than a business.
“Suitable” – I am clumsy (I thought it might be due to brain damage as a child but my elder son is a bit clumsy and my younger son has been diagnosed as dyspraxic so it’s presumably a hereditary condition) – so my local JobCentre manager wanted me to apply for a job chopping up meat in a kitchen! Also, just what did he think the reaction of a manager of a restaurant/cafe would be to a guy with two degrees applying for an unskilled job in the kitchen?

It’s not difficult to spend 20 hours a week on Job Searches: create a spreadsheet on your computer and note down the time you spend on researching every company that advertises a job for which you might apply. I reckon doing the research is less stressful than filling in job applications: obviously you can think of other things you would rather do but there are also worse. When my elder was looking for jobs after graduating (M Math at 21, he didn’t suffer the same childhood brain damage) he was spending hours every day searching jobsites: I was able to research a couple of the few companies that responded and one of them gave him a job: the chairman was impressed that he had read his report to shareholders. So researching potential employers is demonstrably a justifiable part of your Jobsearch.

@John77

Not adding much to the actual debate, but thank you for your feedback and the advice, I never considered that, and I already have been doing that.

It’s something else I can add that takes the pressure off somewhat.

To be honest, I’m sure they’re not going to check and total everyone’s job searches every week, but I’m one of those people who seem to get caught out if I dare even a minor infraction, when it comes to the rules :)

As I said earlier, I’m happy to look for work, and I want to return, but it’s got to be something right for me, due to my mental and physical needs, despite them being ignored by ATOS, else I’ll just not be able to do it.

To be sent to a job chopping food, when you’ve explained that you’re medically shaky with your hands is just a sign that they’re throwing anyone at anything to get the numbers down.

I should also say I’ve been on JSA for about 2 weeks, obviously if I’m still there in a few months, I’ll hopefully feel better and be more open to a wider range of jobs, having completed some voluntary work etc, I’m not just turning down work because I’m lazy or picky, and I’m making no decisions based on the rate of pay.

Just realised there’s a second Keith, or I’m the second one, I’ll have to change my name slightly.

Just a short thanks to John however, for the constructive advice on the jobsearch, I am looking, but as he discovered, you can be offered the most unsuitable jobs.

At the same time, there’s some really great, compassionate people in the JC+ buildings, I’m sure some people do go into it genuinely wanting to help, and I’m amazed at one in particular who’s been at it well over 10 years and still is cheerful and optimistic to everyone I’ve seen him meet while I’ve been in there.

This is a bit of a repeat, because I think I lose my past reply to John in the ether, sorry if I double posted, by all means keep the shorter one of the two and lose the longer one :)

@ Keith
Anything that helps … (no I don’t work for Tesco)
I am still waiting for the VAT inspectors to come round (a year after my first redundancy I registered as self-employed as it made life easier for the firm that was giving most of my casual work, before someone impressed by my qualifications offered me a job). 99% likely they won#’t pick on you but keep a record on a USB.
BTW blatant honesty helps: if I’ve made a mistake* I tell HMRC, which may be why they haven’t sent some enforcement officers round to check (apart from not wanting to argue with someone who has spotted a lot of their mistakes).
To be fair I didn’t get to the point where I argued clumsiness: the argument stopped a little before I invited a guy 2-3 inches taller 3-4 stone heavier and 20-30 years younger to step outside (just as well for him).
* while I was in Siberia for a winter, my wife tidied up my office and bought some shelving to stack the files: the invoice got lost and I found it six years later so I had to restate my tax returns for six years.

In recent A4e news Iain Duncan Smith has somehow managed to class ‘children growing up with step parents’ as a social ill that needs to be cleansed, along with ‘worklessness’, youth offending rates and low educational achievement. As ever, the problem is to be fixed by giving money to private companies. It is the same flawed and brutal Work Programme model that Iain Duncan Smith announced in his speech is to be extended to the social problems of step or single parents, worklessness, youth offending and poor educational achievement.

One wonders what sanctions A4e will be granted to carry out against divorcing parents in order to prevent them splitting up…

37. Robert the crip

I will take any job I can get so long as I can do it, sadly A4e have even refused to take me on, saying I was to disabled to be found work, Remploy decided I would be better off with the job center, and the jobs center said it would be better to see how the Tories sorted it all out.

I’ve been disabled now for twenty years after a fall of 47 ft broke everything and anything in my body including my spine.

But I would give anything to get a job, the last job I was sent to was bricklaying, I have never laid a brick in my life, then I was sent down to see if I could be a long distance lorry driver, but sadly I cannot drive ah well never mind.

38. Chaise Guevara

@ 36 Cylux

“In recent A4e news Iain Duncan Smith has somehow managed to class ‘children growing up with step parents’ as a social ill that needs to be cleansed”

Woah. Source?

This what the Work Programme is a secret jobclub supported by the 3rd Sector like the British Heart Foundation,Shew Trust,British Red Cross,Scope,Oxfam,St.Davids Foundation.This what the public is not seeing.


Reactions: Twitter, blogs
  1. Jason Brickley

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  2. Keep Our NHS Public

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  14. Natacha Kennedy

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  15. Deputy E

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  19. Is the privatisation of the Probation service the right option? | The Big Picture

    [...] total, A4E has received £45,893,535 from DWP, mostly from the initial attachment fees. The /+cost to the taxpayer per job outcome so [...]

  20. BevR

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  32. BevR

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  33. BevR

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  34. LittleBee

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  35. Fergus Ray Murray

    Outsourcing to expensive incompetents turns out to be a mistake: 'A4e worse than useless, according to leaked figures' http://t.co/w0M9llRT

  36. e

    Outsourcing to expensive incompetents turns out to be a mistake: 'A4e worse than useless, according to leaked figures' http://t.co/w0M9llRT

  37. Matt Harwood

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/j1BDh7q9 via @libcon

  38. Arun Mehta

    A4e worse than useless, according to leaked figures. http://t.co/T4tVVj8U via @libcon

  39. macwulfiesuperpleb

    Another glaring example of public money wasted. When will the #marketmadness stop? A4e worse than useless http://t.co/aeNlmaOZ

  40. BevR

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/nD58qhFH via @libcon

  41. BevR

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/LgZla6cb

  42. ex-striver_pleb_Root

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/LgZla6cb

  43. Kyron Pleb Hodgetts

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/LgZla6cb

  44. Jayne L

    RT @libcon: A4e worse than useless, according to leaked figures http://t.co/sjxUoTWX

  45. Innerwisdom

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/LgZla6cb

  46. John COYB Syme

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/LgZla6cb

  47. Terri Bennett

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/Y79L4TOS via @libcon

  48. Kenneth MacKenzie

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/2gZwiHlm via @libcon

  49. Socialist Health Asn

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/2gZwiHlm via @libcon

  50. danmonte

    A4e worse than useless, according to leaked figures | Liberal Conspiracy http://t.co/PQV9Uv6V via @libcon

  51. Kazuri Community

    A4e worse than useless, according to leaked figures http://t.co/NC6MaO8M

  52. Suzanne Thompson

    A4e worse than useless, according to leaked figures http://t.co/NC6MaO8M





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